Preparing for claim surges, monitoring legislation, new employer resources




Dear Unum Sales Partner,

We know that the COVID-19 pandemic has created a time of great uncertainty and complexity for our customers. As part of our commitment to supporting you, your clients and their employees, we would like to offer some clarity — about how we're responding as the virus spreads, and about the evolving impacts of COVID-19 legislation.

We're meeting a surge in claims by staffing up and streamlining

As we predicted and planned for, we are now seeing a surge in Short Term Disability claims and requests for leave coming through our Absence Management Center. To help reduce service disruptions, we’ve staffed up in critical front-line areas and established a dedicated team to process FMLA leaves now that the law covers leave for COVID-19-related reasons. We continue to streamline internal processes wherever possible so we can manage the increased volume while making decisions quickly and effectively.

Our people are more committed than ever to helping employees get the benefits they need. We ask for patience as they take an unprecedented number of calls. As always, for the fastest service, please advise your clients to encourage their employees to begin claims online at

We're keeping you up to date on changing regulations and assistance programs

Federal legislation to help mitigate the effects of the pandemic went into effect last week, but information on employer responsibilities and resources is evolving. The Department of Labor is regularly updating its guidance, even as additional state and federal legislation moves forward.

We are closely monitoring the evolving details around leave, assistance programs for small business, and overall regulatory implications for our customers. We're committed to providing you and your clients with frequent updates. For the latest information, please refer to these resources:

  • Our COVID-19 legislative updates and FAQs
  • Our latest HR Trends podcast, with Unum legal and leave experts discussing the new regulatory environment, as well as small-business incentives such as the Paycheck Protection Program
  • Our recent webinar on the most recent updates to the Families First Coronavirus Response Act

The impact of COVID-19 is hard to believe. But our commitment to you and your clients is unwavering. We will continue to help you make sense of legislative developments and other events that impact your business and your clients in the weeks and months to come.

Please reach out to your closest Unum representative with any questions you may have. As always, thank you for allowing us to partner with you to protect your clients, their employees and their families.

Chris Pyne
Executive Vice President, Group Benefits, Unum

Better benefits at work.
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